After tough 2019 Industry Optimistic: Improvements are on the way in 2020
As in previous years, change will be the one constant in 2020. The gems and jeweler sector needs to
embrace change and ensure it is-line with customers' with customers' demands. By Albert Robinson, Vice-President - International Business As diamond and jewellery industry members are fully
aware, 2019 was one of the most difficult that many have
ever faced. The number of businesses that closed down is
thought to have reached a record. Research analytics firm
Coresight reported that U.S. retailers announced plans to
close in excess of 9,300 locations in 2019 compared with
5,844 store closures the previous year as consumers turn
increasingly to online shopping. Furthermore, giant
consulting firm A.T. Kearney found that about 12% of retail
purchases were made online
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